KBC’S DIGITAL TRANSFORMATION: A CULTURAL AND PEOPLE CHANGE (B) Harvard Case Solution & Analysis

KBC'S DIGITAL TRANSFORMATION: A CULTURAL AND PEOPLE CHANGE (B) Case Solution

This becomes part of a case series. We follow Erik Luts, the in charge of Direct Channels at KBC Belgium. Along with Daniel Falque, CEO of KBC Belgium, and Johan Lema, Elder General Supervisor Consumer Assistance Retail & Companies, he has actually been working to obtain KBC all set for the digital age. They are reputable an organisation-wide improvement to an omni-channel and customer-centric bank and insurance coverage group, depending on brand-new methods to digitisation. Though the business has actually made substantial development with the execution of its method, there are still considerable obstacles as being taken. Among the significant difficulties is acquiring approval of the technique in the branches, still the primary channel of the bank in Belgium.

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KBC’S DIGITAL TRANSFORMATION: A CULTURAL AND PEOPLE CHANGE (B)

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