Johansen's, a large high end department store, just completed its first year under a brand new scorecard system for evaluation of managerial performance. The manager of Store 51 has been one of the firm's top-performing supervisors from a monetary standpoint, but his overall performance rating has dropped due to performance along non-fictional dimensions.
Using a role-playing exercise, the supervisors at the performance summit must discuss his performance in the context of a fresh performance evaluation system, measurement dilemmas around the non financial metrics, and retention concerns. An alternative variant of this case, (UVAC2371) takes a more conventional case method pedagogical approach to the exact same material.
Publication Date: 05/27/2014
This is just an excerpt. This case is about Accounting
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