Jeanette Clough at Mount Auburn Hospital Harvard Case Solution & Analysis

Jeanette Clough, CEO of Mt. Auburn Hospital, successfully leading the fight to turn a local hospital. When she led the Mt. Auburn in 1998, the hospital had recently suffered $ 10 million loss. During the first six months, several senior managers to quit. Clough has successfully led this change effort through a transparent, participatory approach, which focuses primarily on the treatment of patients. She was skilled at the trust and confidence of the key components: the trustees, staff and employees. After the first year they have reduced the loss to $ 5 million. In 2000, the hospital broke even. In 2004, the hospital received a $ 7 million profit. The hospital is now in the center of the capital campaign for the renovation and expansion of facilities. Community resistance to the hospital expansion in Cambridge, creates a new set of problems. Clough also need to be clear about strategic positioning in the hospital - a mix of community and teaching hospitals. How can Mt. Auburn preserve this unique positioning, not trying to go beyond the limits of its influence in competition with other Boston teaching hospitals? "Hide
by Laura Morgan Roberts, Ayesha Kanji Source: Harvard Business School 21 pages. Publication Date: November 3, 2005. Prod. #: 406068-PDF-ENG

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