Iz-Lynn Chan at Far East Organization, Video Harvard Case Solution & Analysis

This scenario includes a short extraction of an interview with the former assistant director, Iz-Lynn Chan of retail group and service quality and Vice president of Far East retail consultancy of Far East Organization a private real estate developer, Singapore. Chan illustrates occasions covered in the case "Iz-Lynn Chan at Far East Organization," including choices made about the best way to perform the National Customer Centric Initiative (CCI). This brief video accompanies the case and can be shown in class or contained in a digital course-pack.

PUBLICATION DATE: March 16, 2015 PRODUCT #: 415708-VID-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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