Improving Access at VA Harvard Case Solution & Analysis

Improving Access at VA Case Solution

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

PUBLICATION DATE: November 15, 2016

In 2015, the Department of Veterans Affairs (VA) operated the biggest health care system in the United States, with in excess of 1,700 websites of care that satisfied almost 9 million veterans. One year previously, a scandal had actually emerged over a cover-up of the extreme wait times veterans dealt with to obtain medical consultations in some VA centers. The fallout caused the resignation of the Secretary of Veterans Affairs, a criminal examination by the Federal Bureau of Investigation, and the ultimate replacement of 14 of VA's leading 17 leaders. This case records the efforts of the brand-new management group to enhance access, gain back trust, and change the company to deal with the widening medical requirements of the country's growing experienced population.

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