IBM Retail Business Assessment at Dillard’s, Inc.: Managing Staffing Levels to Improve Conversion Harvard Case Solution & Analysis

This case shows the difficulties connected with matching staffing levels with variable work in retailers and highlights how choices connected to staffing and scheduling influence functional efficiency and the quality of labor at the shops. The case explains the jobs (both in-store logistics and customer support jobs) that are performed by shop workers at one Dillard's outlet store and provides 9 weeks of traffic information at a per hour level gathered by IBM.

Extra information on labor hours and variety of client deals permit students to analyze the relationship in between staffing levels and conversion rate. Offered the big variation in consumer traffic gradually and the relationship in between staffing levels and conversion rates and how should Dillard's handle staffing levels?

PUBLICATION DATE: January 20, 2010 PRODUCT #: 610051-PDF-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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IBM Retail Business Assessment at Dillard’s, Inc.: Managing Staffing Levels to Improve Conversion

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