Mark Ernst, chairman, CEO and president of H & R Block, has to decide how to respond to competitive threats product return lending competitor. The unit is the largest U.S. tax preparation firm that competes not only on its services tax preparation, but also through the provision of appropriate financial services. The opponent has a pre-season return of credit products, which drifted Block clients. Ernst believes that the product is in the form of a structured it is not good for the unit, its customers, or the industry. As an added complication, unit faces the inevitable lawsuit Spitzer one of its saving products. "Hide
by Peter Tufano, Arijit Roy, Emily McClintock Source: Harvard Business School 12 pages. Publication Date: January 23, 2007. Prod. #: 307091-PDF-ENG
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