Conventional techniques for problem-solving processes, including Quality Management and Six Sigma, have adhered the managers to think out of the box. The author emphasized on the need of different frames for problem solving in the current global competitive market. So that numerous different problem solution could be open up by taking into consideration such exploratory approaches.
The author describes the probability of selecting the most appropriate alternative for a particular solution if frames are being developed for the problems. This case demonstrates the four most important skills required for framing and “re-framing” a problem, and evaluate the consequences from the alignment of both to eradicate the problem.
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