ExlService-Introduction:

ExlServicewas founded by three Indian nationals two of them were MBAs from IndianInstitute of Management and met as colleagues while working for aBank of America in India. The trio founded the company ExlService which was originally established to provide e-mail communication between the businesses and their customers considering offshores companies as well providing services to them at lower cost and increasing their revenues. Later the company started has expanded and provided different BPO services to clients. It served as one of the leading BPO services providers by offering clients cost savings up to 10 to 15 % additionally in comparison with other BPO companies operating in India. The company has invested in technology and efficiency gaining measures over time providing employees and management staff all the benefits and advantages to deal perfectly with the clients. The company has gone through various fluctuations and deals with the several stages of evolution, by getting sold to Conseco and after that gaining pace, deteriorating again, rising as an independent organization getting opportunities to grow, rise and fall as an organization dealing with the investment issues, retaining the noble manpower of the organization and sustaining all the factors in the end.

ExlService has sustained and provided outsourcing solutions to different insurance and financial services companies. The company has started from an e-mail communication assistance service provider for companies to leading BPO Company.

ExlService business process outsourcing in India Harvard Case Solution & Analysis

DELL CALL CENTER OUTSOURCING:

Over the time, the company has gone through various phases of reconstruction and has faced numerous experiences related to different services and dealing with clients and they had known their potential for what they are capable.

Dell call center outsourcing would provide ExlService an opportunity to increase their revenues. They aimed to march up the market, but this opportunity would help the company to increase their revenues by combining up the call center services with the other services the company is providing.

To retain the excellent employee force and to keep them engaged with the organization, the company should take adecisionfor taking this opportunity to provide call center outsourcing services to Dell.

The advantages they got by keeping the employees engaged in another domain and not providing them opportunity to move to another organization, as the competition in the similar nature service providers was intensified, and employees would get sufficient and attractive alternatives to move somewhere else, at that time the slight down-market task would add to the overall objective attainment of the organization and help the organization to expand their current business with the complimentary other facilities.

By this, the main objective of the company i.e. revenue increment also finds their ways to fulfill, i.e. increase in the services of the company would increase the revenue too. This objective does not add to the cost of the company much because the company has theredundant workforce, trained and organization loyal. The workforce equally equipped with the knowledge and understands the culture of the organization, policies, and procedures that need to be followed to work with any organization...................

This is just a sample partical work. Please place the order on the website to get your own originally done case solution.