Erik Hanssen Harvard Case Solution & Analysis

The supervisor of operations and customer service at a branch of financial services institution is considering his options following the third cash deficit, totalling nearly $5,000, within a two-month span. Hoped-for promotion and his career depended on efficiently managing this situation.

PUBLICATION DATE: July 21, 2010 PRODUCT #: 999C25-HCB-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT.

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