Ken Zelazny, general manager of the Chinese facility COM DEV, satellite components are assembled, trying to decide whether the plant should seek ISO 9000. Not only ISO 9000 registration have some advantages and disadvantages, as well as the decision in the Chinese plant will have implications for the other objects in the COM DEV Canada and Europe. Also, if Zelazny decided to seek ISO 9000 certification for its plant, it will have to decide what level of certification to look for. Case is designed to expose students to ISO 9000 quality standards. "Hide
by John S. Haywood-Farmer, Tom Gleave Source: Richard Ivey School of Business Foundation 15 pages. Publication Date: June 18, 1998. Prod. #: 98D009-PDF-ENG
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