In November 2004, Larry Fish, chairman of Citizens Bank, asks about the problems with the latest and largest acquisition in the history of the bank. Fish have always believed that the success of citizens still contributed credo he introduced in 2002. With an ever-growing organization, and more acquisitions in the future, he must know what changes need to be made to continue the performance of his credo and commitment to customers, employees and communities. "Hide
by Rajiv Lal, Arar Han Source: Harvard Business School 27 pages. Publication Date: October 29, 2004. Prod. #: 505034-PDF-ENG
