Citizen-Centred Design: Placing Citizens at the Centre of Policy-Making Harvard Case Solution & Analysis

Authorities around the world are under unprecedented pressure to identify more cost effective methods to deliver their services and produce societal results that are better. As a consequence, they've started to adopt approaches to innovation favored by the private department, including Design Thinking.

With its client centric approach, Design Thinking encourages what the authors call 'citizen-centered design'. They provide a tool kit for policy makers and implementers alike that plan to handle everything from tactics of issues to broader problems, such as supporting people in managing their health.

This is just an excerpt. This case is about STRATEGY & EXECUTION

PUBLICATION DATE: May 01, 2015 PRODUCT #: ROT269-PDF-ENG

 

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