Richard Olson, a long time staff member, has been named general manager champion in 1996. Champion was an organizational change from the beginning of the 1980s, which can be considered successful in the majority of operational and social measures. However, due to the dynamics of the industry, success on the financial side was more difficult. Change efforts are focused on creating high-performance organizations through the use of self-managing teams at all levels of the organization. "Hide
by Michael Beer, James Weber Source: Harvard Business School 26 pages. Publication Date: July 13, 1998. Prod. #: 499019-PDF-ENG
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