With headquarters located in Bangalore, India, Central Parking Services (CPS) supplied parking alternatives at various malls, office buildings, airports, residential flats, hospitals and so on throughout India. In 2013, Poornima, Director of new initiatives at CPS, preferred the firm to take a tactical direction toward using analytics to strengthen its operational decisions.
The company was mounting exponentially and with that came the confrontation of handling the high pressure of growing demand, customers' expectations as well as driving end-customer satisfaction. The company was stressed with operational harms for example demand supply gap and waiting time in the exit and entry gates of parking lot. Pricing and manpower preparation are two significant decisions CPS has to make to ensure profitability of the company.
PUBLICATION DATE: December 01, 2013 PRODUCT #: IMB451-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
Related Case Solutions & Analyses:
Project Vishwamitra at T.P. Engineering Corporation
The Huffington Post
Overcoming Your Time Zone Challenges
Stepping Out of the Confines of Finance
Health development corporation
We Have a Terrible Tragedy Here (F)
When a Pandemic Hits: Treading H2O and the Possible Pox (B)
Crafting And Executing An Offshore IT Sourcing Strategy: GlobShop’s Experience
Cumberland Entertainment (A): Expanding with Private Equity? Award winner Prize Winner
Nuru Energy (A): Financing a Social Enterprise Award winner Prize Winner
