Business Process Mapping: The Darden School Mailroom Harvard Case Solution & Analysis

The actions of its supervisor and also the Darden School mailroom are analyzed using waste identification tools and process mapping. The note illustrates how one can discover and assess a process for which opportunities to make process maps, value waste and preservation potential, and create stakeholder buy-in for developments are identified.

Lean tools discussed include seven waste analyses, SIPOC, process flowcharts, and stakeholder participation. Pupils who undertake their own procedure mapping projects should complete a report similar to what was created for the Darden School mailroom.

PUBLICATION DATE: July 12, 2011 PRODUCT #: UV6011-HCB-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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