Building the Virtuous Circle of Trust Harvard Case Solution & Analysis

During the recession, feelings of distrust in the organization has increased, making it more necessary than ever to understand how trust is built and maintained. According to the authors, the relationship between managers and subordinates is fundamental to the establishment and maintenance of trust. In this article, they are a model based on the results of international research and their own professional experience as a coach. Simply put, when the behavior of managers is trustworthy employees trust their managers more, therefore, they become more involved in their work and demonstrate "organizational citizenship". This increased participation, in turn, strengthens their bosses credibility, increasing mutual trust. Thus, the virtuous circle of trust is created in organizations. "Hide
by Pablo Cardona Soriano, Ellen Wilkinson Source: IESE-Insight Magazine 8 pages. Publication Date: December 15, 2009. Prod. #: IIR014-PDF-ENG

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