B&K Distributors: Calculating Return on Investment for a Web-Based Customer Portal Harvard Case Solution & Analysis

If B & K Distributors based web portal for clients with an integrated marketing campaign? Asks readers to help Jim Enfield, director of business development for JDA Consulting, and Nancy O'Neill, B & K VP sales distributor in determining the feasibility of the project. They have to build the final ROI projections and develop recommendations for B & K's senior management.

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Stresses the importance of the assumptions and the range of possible outcomes. Based on real life management solutions for mid-sized firms. "Hide
by Mark Jeffrey, James Anfield, Tim Riitters Source: Kellogg School Management 21 pages. Publication Date: January 1, 2006. Prod. #: KEL149-PDF-ENG

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