Subsequent to finding customer interactions in a Best Buy in Dallas, the regional HR manager contemplates training sales representatives in a second language. With the store's regional customer base everywhere from 13% to 30% she believes it may be a prudent option and immediately thinks of Rosetta Stone applications as a cost-effective approach.
Yet she still must interpret her instincts into quantifiable, real return on investment, particularly under demanding conditions that are economic.
PUBLICATION DATE: May 31, 2012 PRODUCT #: UV6447-PDF-ENG
This is just an excerpt. This case is about FINANCE & ACCOUNTING
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