BEAU TIES LTD. OF VERMONT Harvard Case Solution & Analysis



The company was dealing in selling its products and services through CSO (Customer service operations) and in order to market new products and services company also offers outlets to involve hospitality functions, As it can be seen that Beau must have to analyze its operational efficiency through call centre and other resources, because for consumers most visible and probably annoying form of supply-demand mismatches is wasting time. The objective of a company is to predict waiting time and recommendation of ways of reducing time.

While from the situation, company wants to identify suitable strategy for its telephone ordering service, there were 2 options which are considered by the company, First was in-house cost of services and production, and the other is outsourcing which is subjected to AIDC costs, Hence the aim of the company is to analyze which option is beneficial for a company which allows the company to operate this function and reduce the fixed cost for company and to do sensitivity analysis as well.

Operational Analysis:

Beau’s aim is to reduce waiting time for consumers, and the difference does not matter to the customer but very important for operational management as the main reason for waiting time is capacity, and the other is variability.

By analyzing the company’s operational management, it means that a company would be able to determine outsourcing cost as well as an internal cost which is associated with the in-house production of the operating system. The main aim is to increase the revenue and manages operational efficiency.

As it can be seen when we look at the graph provided along with summary On Monday the in-house cost is less than outsourcing cost at AICIC, outsourcing is usually expensive than in house department as most of the days in-house cost is less than outsourcing cost except Sunday and it can be seen that AICIC outsourcing cost is decreasing day by day but for now it is above the in-house department which is not feasible option now.

When we do sensitivity analysis of a project when we decrease process time from3 to 2 minutes the utilization increases and the cost of the company at in house department is

Therefore, it has been identified that it should analyze the per hour cost associated with it, also to determine the change in the processing time and its impact on the cost structure. A proper structure has been followed to calculate the things suitable for a feasible solution. Whatever, the most important factors under the detailed analysis are the average time utilized per hour, also the utilization of the activity in addition to it for determining the impact of process time, thus it shows that every operator would be inversely proportional to the change in process time.

For example, a decrease in process time means that there are more than the expected workers involved in the process of control. Also, an internal ratio illustrates the change of in-house cost over the outsourcing one. So with a detailed analysis of the whole week, it is concluded that the in-house total cost would consider being 64% of the AICIC costs. Thus it shows that a company should focus more on internal operational costs instead of going towards the additional outsource.

Process to calculate the costs of In-house and AICIC costs

The following analysis used to calculate the total number of costs in a particular week, where different type of factors is determined and include the proper utilization of the process. However, the following figures have been calculated and shows the average response per day. These are given in details:...................

This is just a sample partial case solution. Please place the order on the website to order your own originally done case solution.

Share This


Save Up To




Register now and save up to 30%.