Designing Transformational Customer Experiences Case Solution
Anybody who has actually just recently taken a trip, gone shopping, or attempted to have an issue fixed might have little anamnesis of the experience. When in a blue moon, an adventure is so excellent that it leaves favorable memories for years.
Why do some item or service adventures have that indisputable "wow" element, while others do not have that style, relegating them to either being hated or removed from memory?
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
PUBLICATION DATE: March 06, 2017
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