Describes the management issues facing the Board of Governors of the American Red Cross. After a series of questions - FDA consent decree on its operations, the blood and the response to 9/11 and Hurricane Katrina - Red Cross board was under pressure to fix its management of the public, the media and the Congress. Red Cross describes the management structure and practices, and the process used for their study. "Hide
by Jay W. Lorsch, Elliot Sherman, David Chen Source: Harvard Business School 27 pages. Publication Date: December 3, 2007. Prod. #: 408040-PDF-ENG
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