Wainwright Industries (A): Beyond the Baldrige Harvard Case Solution & Analysis

Traces the growth of Wainwright, small automotive supplier company, focusing on its commitment to quality in 1981, and the evolution of the quality culture. Breakthrough programs that stress "trust and confidence" in the work force and customer loyalty as a result of the victory Wainwright Malcolm Baldrige Award in 1994. "Hide
by Rosabeth Moss Kanter, Norman Klein Source: Harvard Business School 15 pages. Publication Date: February 14, 1996. Prod. #: 396219-PDF-ENG

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Wainwright Industries (A): Beyond the Baldrige

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