Unlocking the Performance of the Chief Information Officer (CIO) Harvard Case Solution & Analysis

Given the crucial role that IT plays in companies today, the Chief Information Officer (CIO) is viewed as having a major responsibility in ensuring that IT's worth is optimized. However, the history of IT investments hasn't been luminous and, as a consequence, blame for this situation is usually put at the feet of the CIO.

From an investigation of the data, a model linking the CIO job with organizational functionality empowered by IT was developed. This model emphasizes the crucial factors contributing to CIO and, ultimately, IT success. Of principal importance is the surroundings within which the CIO operates and, in particular, the critical role of the IT savviness of the leadership team and the CEO. It reveals some uncomfortable lessons for CEOs and other c-suite members.

Unlocking the Performance of the Chief Information Officer (CIO) Case Study Solution

PUBLICATION DATE: August 01, 2010 PRODUCT #: CMR465-PDF-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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