The Turnaround Artist: Craig Coy Tackles Political Influence at Massport Harvard Case Solution & Analysis

Craig Coy, business executive, a retired Coast Guard officer and a former adviser to the White House security, has been appointed executive director of the Massachusetts Port, or "Massport", April 11, 2002. Appointment came at a time of considerable turmoil in the Massport, the state authorities responsible for the management of the Boston Logan International Airport and several other regional transportation resources. These two airline jets hijacked in the attacks on the World Trade Center in New York September 11, 2001 departed from Logan. Massport were not responsible for the security practices that allowed terrorists to board airplanes with weapons, but the government has in recent years repeatedly come under fire from political excesses and patronage. These long-tolerated by the vagaries of the vaulted into the national spotlight, suddenly appeared tasteless and intolerable for government officials and legislators. Coy mandate when hired several months later, had to stop to the excesses of the past, in order to improve safety and security, to run the agency in the fashion business in the amount for the implementation of the "cultural turn." Case is a comprehensive look at an approach. He immediately focused on the power of a large, complex initiative, instituted a number of classic business reforms, and drew a sharp line in the sand with regard to political services. Coy also had to deal with some of his own assumptions about what it means to act in the best interest of Massport's website. Whether it is always best to leave politics at the door? It was a Koi in a pulse. But in certain situations, he reluctantly admitted that the complex position is required. HKS Case Number 1896.0 "Hide
by Pamela Varley, Roger Porter 20 pages. Publication Date: November 24, 2008. Prod. #: HKS457-PDF-ENG

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