The TSMC Way: Meeting Customer Needs at Taiwan Semiconductor Manufacturing Co. Harvard Case Solution & Analysis

When the library of Congress Tu gets urgent, it faces a number of production planning choices, each of which has unique costs and trade-offs. The case has been designed to help students understand the work shop style and impact of failures and reactive planning. Students use two major Taiwan Semiconductor Manufacturing Company-processes as a tool for analysis. The case describes the real situation, in which senior management takes an emergency basis. By working through the impact on the production system, the students should feel the shift in demand to a large factory, which is structured as a work shop changes the requirements and utilization of expensive equipment assets in a complex way. How to shift the bottlenecks, students can explore several options, each with different costs and tradeoffs. Students can also reflect on the real cost of providing extraordinary service, and whether management takes effect on the activity into account when it makes customer commitments.
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by Willy Shih, Chen-fu, Chintay Shi, Jack Chang Source: Harvard Business School 23 pages. Publication Date: August 13, 2009. Prod. #: 610003-PDF-ENG

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