Now’s companies prosper when they tap into a power that each of us already possesses, say the writers: empathy. Folks in organizations with a widespread sense of empathy share an instinctive vibe for what is going on in the world that helps them see new opportunities faster than their adversaries.
Forming an ‘Open-Empathy Organization’ entail a long-term course of organizational alteration, but the first steps are straightforward. The authors illustrate ten strategies that can empower an organization to hear what folks outside of its walls are discussing, feel what they may be feeling, and see the world through their eyes.
The Open-Empathy Organization Case Study SolutionPUBLICATION DATE: April 01, 2009 PRODUCT #: ROT084-PDF-ENG
This is just an excerpt. This case is about STRATEGY & EXECUTION
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