Service and Value in e-Commerce Harvard Case Solution & Analysis

This collection of readings illustrates the importance of service and logistics in e-commerce, focusing on the disastrous 1999 season holiday electronic toys.
This case is only available in paper format (HBP do not have the rights to distribute digital content). As a result, a digital copy of an educator if not available through this Web site. "Hide
by Roger Hallowell Source: Harvard Business School 15 pages. Publication Date: May 15, 2000. Prod. #: 800384-HCB-ENG

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