Saskatchewan Provincial Park Campsite Management and Reservation System Harvard Case Solution & Analysis

Service Manager users with Saskatchewan Park Service (Park Services) was thinking ahead to next year, although 2011 was another four months. Park Service has experienced a number of turbulent years around the provincial campground reservation system of the park. While the problems that have arisen largely invisible to the public offering of booking campsites, over the years behind the scenes machinations required to process campground reservations placed a heavy burden on Park Service personnel, both in Regina and local provincial parks. In addition, the current system is very limited types of services that can be developed for tourists and holidaymakers in the absence of reliable data on the rest. While steps have been taken in 2009 and 2010 to address some of the major problems associated campground reservation system, serious problems remain, and the appropriate action. This was especially true when the system is in place in Saskatchewan has been compared to the new campground reservation system recently employed in Alberta, Manitoba and the federal national park system. The manager reflects on turbulent 2008 season, the relative calm in 2009 due to the success of temporary fixes and new issues that have arisen in 2010. She felt the need to go ahead and decide on a more permanent solution that solve the operational problems of the current reservation system and lay the foundation for improved services for tourists. "Hide
by Nicole RD Haggerty, William Bonner Source: Richard Ivey School of Business Foundation 18 pages. Publication Date: September 15, 2011. Prod. #: W11174-PDF-ENG

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