Retail Execution: Linens N Things Harvard Case Solution & Analysis

For ten years, the chairman, president and chief operating officer of Linens N Things "(LNT) has been a leading supplier of significant changes in the industry. Specifically, its main competitor is experiencing higher sales and profits as a result of increasing market share. External consultation sought to define the strategy available for LNT, to catch up with its competitors and successful guest-oriented, locally-Driven (GOLD) pilot was launched. Due to the reduced interest and the internal resistance of the initiative, however, the Chairman left to decide what to do with the roll-out. U He had a couple of options: Should he keep the current driver, or just close it? Could this be changed or modified to encourage participation? Should it be the district specifically? Or perhaps issuing the mandate will generate participation. President knew Any solutions must take into account these and other cultural and political issues. "Hide
on Adenekan (Nick) Dedeke Source: Richard Ivey School of Business Foundation 13 pages. Publication Date: February 26, 2010. Prod. #: 909M67-PDF-ENG

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