Pizza Hut, Inc is the franchisor to eat in the pizzeria. She decided to enter the market of home delivery and is in the process of implementing this strategy. The case traces the development of the concept of home delivery at Pizza Hut and the interaction between the franchisor and the franchisee as powerful as it attempts to achieve a system-wide implementation. Focuses on the management of significant changes to the franchise system and the strategy decisions about home delivery. "Hide
by Patrick J. Kaufmann Source: Harvard Business School 16 pages. Publication Date: Sep 09, 1987. Prod. #: 588011-PDF-ENG
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