Dr. Bradford Shingleton has developed some of the highest quality eye surgery practices in the industry. He includes in the nurses and technicians in the creation of surgical service that is constantly being improved. The housing has a lot of detail about how Dr. Shingleton works with his staff and patients, and as a provider of the team focused on patient care. A key performance indicator for the surgery center is the time required in the operating room. Shingleton numbers are impressive, they are reduced every year. Business context, refers to the individual patients generally require cataract or glaucoma surgery and the payer is Medicare / Medicaid, which regulates prices. Annual decline rates make it more difficult for doctors to earn a good income if they do not improve their productivity. Other surgeons in the practice not to copy the practice of Dr. Shingleton, nor use his training surgical teams. Dilemma relates to why his has not spread to other doctors and other hospitals. "Hide
by H. Kent Bowen, Marcelo Pancotto Source: Harvard Business School 36 pages. Publication Date: April 4, 2008. Prod. #: 608151-PDF-ENG
