Observe First Design Second: Taming the Traps of Traditional Thinking Harvard Case Solution & Analysis

When faced with a problem to solve, most people immediately jump to focus on solutions, devoting little time why the problem exists in the first place. This is just one of the "traps" of traditional thinking that the author describes. Another pattern recognition, which may lead us to jump to conclusions too soon. No matter what we do, we have to constantly fight the urge to act immediately and to "fill the gaps", and instead take the time to watch the first and design second. In today's world, it will become more and more important, he says, for the simple reason that the challenges we face are becoming more complex every day. "Hide
by Matthew E May Source: Rotman School of Management, 6 pages. Publication Date: April 1, 2012. Prod. #: ROT168-PDF-ENG

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