Since the Hospital Authority officially took control of the government hospital in December 1991, he initiated numerous schemes aimed at improving the quality and efficiency of its staff and medical services. This includes the introduction of a new management structure in most hospitals under its jurisdiction, including hospital patients. Several steps have been taken to improve the provision of health care services have been successfully implemented and smoothly, but a few met with resistance and complaints from the medical staff. This case has a view on the management of health care workers as well as on the role of health professionals and managers. It introduces students to the culture of health professionals, and is designed to help students understand the reaction of the medical staff to changes that affect their working procedures. "Hide
by Gilbert Wong, ectodermal Tan Source: University of Hong Kong, 20 pages. Publication Date: January 1, 2000. Prod. #: HKU116-PDF-ENG
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