Management Caveats for Measuring and Assessing Public Responsibility Performance Harvard Case Solution & Analysis

There is a significant issue faced by the companies that more stakeholders want the information regarding the company’s performance as far as public duties are concerned. Sadly, as businesses report these actions, stakeholders, rather than being met, are increasingly demanding added advice. It is common that the managers do not understand the steps they need to take in generating positive outcome regarding communication and in developing strategies and better measurements.

This note illustrates 14 caveats in a checklist for supervisors to use as they go by means of this process. Supplies recommendations for developing policies for inclusion of external stakeholders, developing and interpreting metrics that are proper, establishing benchmark standards, building learning systems, deciding what to measure, and communicating results.

PUBLICATION DATE: November 15, 2005 PRODUCT #: BH179-PDF-ENG

This is just an excerpt. This case is about STRATEGY & EXECUTION

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