This case is part of the "Living Lean" series, which are affordable, everyday scenarios for lean process improvement journey. This episode on the process of analysis, a working mom of two boys helped her to develop a process for resolving disputes. "Hide
by Rebecca A. Goldberg, Elliott N. Weiss Source: Darden School of Business 5 pages. Publication Date: January 30, 2012. Prod. #: UV6035-PDF-ENG
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