Lean Process Improvements at Cleveland Clinic Harvard Case Solution & Analysis

This case study teaches students about lean process improvement projects at the Cleveland Clinic, one of the world's leading hospital systems. One improvement project that is skimpy is focused on by many the case and leads the student step by step through the tools, strategies, and the Kaizen events and results of the job.

The case study ends with two brief mini-cases on process development projects that are additional at the Cleveland Clinic. The detailed and concise instance is ideal for a discussion about lean process improvement in the services sector.

PUBLICATION DATE: May 14, 2009 PRODUCT #: W87C95-HCB-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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