Kay Sunderland: Making the Grade at Attain Learning Harvard Case Solution & Analysis

Kay Sunderland is an account manager at Attain Learning Inc., a business training solutions company. In January 2011, one of Achieve's most significant clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Realize content development manager Mike Morgan to cease contacting him. Sunderland is surprised that an experienced and talented subscriber, Morgan, is potentially endangering the account by ignoring Gain's communications policy of controlling customer-facing communication to the account manager. Sunderland must determine the way to manage the specific situation with both her co-worker Morgan and the client.

PUBLICATION DATE: April 20, 2011 PRODUCT #: 4289-PDF-ENG

This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT

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