Kay Sunderland is an account manager at Attain Learning Inc., a business training solutions company. In January 2011, one of Achieve’s most significant clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Realize content development manager Mike Morgan to cease contacting him. Sunderland is surprised that an experienced and talented subscriber, Morgan, is potentially endangering the account by ignoring Gain’s communications policy of controlling customer-facing communication to the account manager. Sunderland must determine the way to manage the specific situation with both her co-worker Morgan and the client.
Kay Sunderland Making the Grade at Attain Learning Case Study SolutionPUBLICATION DATE: April 20, 2011 PRODUCT #: 4289-PDF-ENG
This is just an excerpt. This case is about ORGANIZATIONAL DEVELOPMENT
How We Work?
Just email us your case materials and instructions to order@thecasesolutions.com and confirm your order by making the payment here
Related Case Solutions & Analyses:
SecondMarket – Providing Liquidity for Shareholders of Privately Held iContact
The Haidilao Company
Bank of America-Merrill Lynch
CityCenter (C): Turmoil and Choices
Greg Dyke Taking the Helm at the BBC (A)
DayOne
The Guardian: Transition to the Online World
Uncovering the Secrets of Success
: Lululemon Athletica Inc
Kinder Morgan, Inc.
