ISSC - Dallas, a subsidiary of IBM, provided the application of planning, requirements definition, software development, and testing of business systems. In order to address some performance issues, the company went through organizational changes Baldrige-style commitment to quality. This case describes the transition from a product based on the process-based organizational structure, management control of labor opportunities, as well as depending on the functional hierarchy in self-managed work groups. "Hide
by Sirkka Jarvenpaa, Blake Ives 16 pages. Publication Date: September 8, 1995. Prod. #: 996008-PDF-ENG
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