Knowledge management consultant for IBM Canada Ltd. service consulting business is preparing to meet with the Deputy Minister of Education of Ontario. The purpose of the meeting was to provide top-level support in the early stages of knowledge management programs in the ministry. Over the past few weeks, she completed an initial review of the needs of ministries and believes that the organization can benefit from one or more knowledge management solutions, including document management, community practitioners and experts directory. Consultant wondered how she should approach the meeting, considering it seemed, the internal problems of the Ministry of sharing knowledge. As she notes, responses to her, she wanted to know what the solution or combination of solutions and it should recommend that the implementation of the problem it can be expected to face. "Hide
by Darren Meister, Ken Mark Source: Richard Ivey School of Business Foundation 12 pages. Publication Date: March 22, 2005. Prod. #: 905E07-PDF-ENG
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