How to Change a Culture: Lessons From NUMMI Harvard Case Solution & Analysis

The joint venture between GM and Toyota known as NUMMI yielded some astonishing success stories, including the transformation of the worst plant of GM into a world-class manufacturing version. The most important and challenging "cultural shift"that must happen in a lean-manufacturing transformation revolves around the entire theory of difficulties. What exactly is our attitude toward them? Making it easy to learn from errors means shifting our attitude toward them. That is certainly the skimpy ethnic shift.

The way to change culture is last to transform how people think, but instead to start by transforming how people behave. Incorporating ownership, support and quality into the job is essential. Those of us trying to alter our organizations'culture need to define the things we need to do, create the methods we need to behave and want others to behave, provide training and then do what's necessary to reinforce those behaviors.

PUBLICATION DATE: January 01, 2010 PRODUCT #: SMR340-PDF-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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