Homero Rodriguez: Boundary Spanning at International Services Group Harvard Case Solution & Analysis

International Services Group (ISG) serves global and local clients with bookkeeping alternatives. ISG has grown substantially during the last couple of decades, thanks to a quite proactive management culture in the local subsidiary level. While this development has been great, it's also introduced specific inefficiencies.

The chief executive officer of ISG now desires to alter the organization from a locally responsive construction to a globally integrated one by introducing a global accounting software program. The case describes how the implementation meeting, which was conducted in a video conferencing format, failed. The case deals with border-spanning leadership problems across cultural, practical, hierarchical and geographic realms, and it emphasizes the managerial side of change.

 

PUBLICATION DATE: August 29, 2014 PRODUCT #: W14419-PDF-ENG

This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE

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