The case centers on the dilemma faced by Carlo Fontana, the owner-operator of a small chain of two four-star city hotel located in Lugano, Switzerland and the other in Milan, Italy. After developed an extensive customer service and operations, information systems, called guests happy relationship management, Fontana entertainment to commercialize their innovations. This can provide a welcome new source of income for the greatest economic downturn in recent history, and it will help in maintaining HGRM design and development team is motivated to improve and enhance the solution. However, commercialization of innovations can stretch his organization too thin, and bring his team into the business software industry, completely foreign to them. “Hide
by Lynda M. Applegate, Gabriele Piccoli Source: Harvard Business School 27 pages. Publication Date: July 11, 2012. Prod. #: 813019-PDF-ENG
How We Work?
Just email us your case materials and instructions to order@thecasesolutions.com and confirm your order by making the payment here
Related Case Solutions & Analyses:
Searching for Acquisitions: Some Guiding Principles
British Petroleum Ltd.
Asahi Breweries
Implementation of IFRS
Environmental Sustainability Performance
McDonalds Russia: Managing a Crisis
Reforming Germany’s Health Insurance System
The European Union – The Silent Superpower? (Background Note)
How Do Ideas Transform Institutions?: The Reform of the French Pension System
China: World’s Workshop or World’s Largest Market?
