HCL Technologies (A) Harvard Case Solution & Analysis

When Vineet Nayar became president of HCL Technologies, the global IT services business, in April 2005, he knew the company needs drastic changes. Since its founding as a hardware company in 1970, HCL has grown into a company with $ 3.7 billion in revenue and a market capitalization of $ 5.1 billion. The company had 41,000 employees in 11 countries, but it was ill-prepared for a more competitive market. With the transition from hardware to software and services, HCL slipped behind its Indian competitors and multinational companies. Details of the first stage of transformation Nayar led in the hope of rejuvenation industry pioneer. The slogan for this phase was "Employee first, customer second".
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by Linda A. Hill, Tarun Khanna, Emily A. Stecker Source: Harvard Business School 19 pages. Publication Date: August 3, 2007. Prod. #: 408004-PDF-ENG

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