Employing Wiki for Knowledge Management as a Collaborative Information Repository: An NBC Universal Case Harvard Case Solution & Analysis

The Web 2.0 age is nourished by the emergence of collaboration-contributory web applications, such as websites, social networks and wikis. Surrounded by these, Wiki has chiefly revolutionized the way info is created and shared within a wide variety of organizations, including business enterprises, research centers and educational institutions.

The undemanding nature of Wiki eases the burden of mastering cumbersome or complex technologies, thereby supporting employees to share and archive precious tacit knowledge with other members of the organization. Consequently, Wiki helps mitigate the unwillingness of members to discuss knowledge, resolving one of the very most distinct challenges in managerial efforts transfer to get, and store knowledge for the business. This case study presents other sections in the business, specifically programs with the commencement of a wiki by the NBC Universal Software Engineering and the Delivery Team as well as the growth of the wiki. The Peacock Productions case shows that Wiki can be a strong instrument for managing knowledge in business corporations, which must adjust instantly to shifting market demands.

PUBLICATION DATE: February 07, 2012 PRODUCT #: JIT037-PDF-ENG

This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS

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Employing Wiki for Knowledge Management as a Collaborative Information Repository: An NBC Universal Case

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