Dental Associates of Northern Virginia is among the largest dental networks in northern Virginia. In this string of two instances, the head administrator is captured between remaining abreast with new technology by investing in innovative all-porcelain crown-making machines and holding steadfast to a laggard strategy of wait and see. This assortment also aligns with the head administrator carrying out a larger decision of whether to progress the core fitness of his network by developing a whole in-house laboratory or continuously rely on an expensive, but dependable, external lab for all-porcelain restorations. Together the two instances in the series are rich in notions as pupils are forced to see an operations issue from both doctor and patient views dealing with quality, timeliness, price and flexibility. The cases additionally consider the ever-changing world of technology and the way that it affects a doctor's practice along with a whole network of offices.
PUBLICATION DATE: May 10, 2011 PRODUCT #: 910D17-PDF-ENG
This is just an excerpt. This case is about TECHNOLOGY & OPERATIONS
Related Case Solutions & Analyses:
Eastman Kodak Co.: Managing Information Systems Through Strategic Alliances
Fiji versus FIJI: Negotiating Over Water
Ferio Pugliese: Leading WestJet’s New Carrier Encore
Ushahidi
Microsoft’s Go-to-market Strategy for Azure in India
Operational Capabilities: Hidden in Plain View
Challenges of Growth at Protegra
Online Piracy: Jaywalking or Theft?
Data Tables in Microsoft Excel
Ferrero Group: Securing Supply for Hazelnuts
