Delman Forge Company Harvard Case Solution & Analysis

Delman Forge Company The Case Solution  

Theoretical Concepts

With Theoretical point of view I can say that Carter was so active in this whole process because he was intrinsically motivated to do so, but there was need of extrinsic motivation for other employees along with that employees were lacking in self-efficacy and employees were not willing to work collectively. So these were few theoretical concepts that are being discussed in this case.

Decision making character

For decision making; I have chosen Richard’s characters to make decisions,because currently he is working as an assistant to the company’s CEO and now he has to manage the situation and compel Peter and other employees for co-operation. Richard is a very polite person and he is continuously requesting Mr. Peter about the operational and safety issues, but due to some lame reasons and excuses; Mr. Peter is always delaying the work. Mr. Peter’s negligent behavior towards addressing the issues is hurting the company’s overall business operations. Currently, the issue with Mr. Carter is lack of clear communication and accountability. As a leader, he need to communicate clearly with every person and hold those accountable who are assigned any major responsibility. Mr. Peter is responsible for maintenance issues,so he should be held accountable for not completing his assigned responsibility on time. So, as the representative; it is Richard’s time to prove himself and manage to get these metal baskets repaired on time.

Proposed Alternatives

There are few-alternatives available for Mr. Richard Carter to solve these issues in the company. The criteria to analyze these alternatives are efficacy, unity and alternatives. The alternatives are stated below and the advantages and disadvantages are discussed based on the proposed their effectiveness in building unity, efficacy and attractiveness:

1. Richard should work on team building and problem solving.
2. Richard should use open communication with Mr. Peter and other divisions’ heads.
3. Peter should arrange training for the employees, to communicate the importance of synergy, effectiveness and development.

Alternatives Analysis

ALTERNATIVE 1: Mr. Richard should work on team building and problem solving.

Advantages

• This will help the employees to increase understanding among them.
• It will reduce the level of stress for the employees
• This will help the employees to increase their performance and productivity
• It will promote unity among the employees

Disadvantages

• It is applicable for short time period.
• It is a time consuming process and can incur cost to the company.
• Few employees do not perform in groups.

ALTERNATIVE 2: Mr. Richard should use open communication with Mr. Peter and other divisions’ heads

Advantages

• Open communication will allow the employees to share their experiences and improve creativity in the organization.
• Open communication will allow Richard to eliminate the distance among divisions and openly discuss the main issues
• Open communication will take less time rather than lengthy processes.

Disadvantages

• Open communication can sometimes be used for deception.
• Open communication can increase misunderstandings among the employees because people perceive things based on their personal opinions and their way of translation is different.

ALTERNATIVE 3: Mr. Peter should arrange training for the employees, to communicate the importance of synergy, effectiveness and development.

Advantages

• It will help Richard in communicating the importance of safety and cooperation
• It will increase the job satisfaction and employee engagement in the company
• Training session will improve the company’s retention rate
• This will help the company in increasing the willingness of employees to participate in safety measures.

Disadvantages

• Training sessions is a costly process for the company
• Any misleading information in training can negatively affect the overall employees’ behavior....................
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