In this role play case, you are the new general manager of the Elmwood Group and have scheduled a meeting with your direct report, Darcy Gallagher, who's a sales manager. Gallagher, who had been consistently rated as an extraordinary performer over his career at Elmwood, excels in problem solving, company development and customer focus and produces powerful results.
However, Gallagher has critical gaps in his leadership competencies and abilities, and in your view, he meets, not surpasses, present job demands. Gallagher's past supervisors have vaguely referenced his need to improve his "soft skills" but haven't followed up with him. For a proud, over rated manager like Gallagher, recognizing and accepting the difference between reality and perception will not be a simple pill to swallow. Gallagher, who considers he has sponsors in higher areas, may challenge the general manager's authority.
PUBLICATION DATE: January 20, 2011 PRODUCT #: W11004-HCB-ENG
This is just an excerpt. This case is about LEADERSHIP & MANAGING PEOPLE
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