Choosing to Learn and Learning to Choose: Strategies for Client Co-Production and Knowledge Development Harvard Case Solution & Analysis

Decisions about what types of jobs and clients are important priority for the strategic development of successful high-tech business services firms (KIBS-firms). Two important considerations that should be addressed the following issues: the extent to which customers are willing to be an effective co-producers of value and opportunities for the development of knowledge available in the client's share of the production process. Based on experience and a few empirical studies, defines the characteristics of jobs and clients that are positively associated with the development of knowledge. These characteristics are: new challenges with a high degree of customization, use of multidisciplinary teams, and large tasks, time pressure (if the problem is new and creative); qualified customers, as well as the high degree of interaction with the customer ". Hide
by Tale Skjolsvik, Bente R. Lowendahl, Ragnhild Kvalshaugen, Siw M. Fosstenlokken Source: California Management Review 20 pages. Publication Date: 01 May 2007. Prod. #: CMR367-PDF-ENG

Choosing to Learn and Learning to Choose: Strategies for Client Co-Production and Knowledge Development Case Solution Other Similar Case Solutions like

Choosing to Learn and Learning to Choose: Strategies for Client Co-Production and Knowledge Development

Share This