China Automotive Finance: Service Operations Redesign Harvard Case Solution & Analysis

In the mid-2000s, the American automaker opened auto-finance company in China, Shanghai Automotive C Finance Company (China) Ltd ("CAF"). CAF grew rapidly and broke even in three years. However, the long cycle time of its application process in rampant dissatisfaction dealers, as well as reduce the number of vehicles financed by CAF purchase a percentage of the total number of vehicles sold. Self-financing industry in China was a big potential, but is also becoming more and more competitive as more and more foreign companies have entered the market. To stay on top of the game, CAF must improve their funding application processes. What actions can the CAF to achieve this goal? "Hide
by Neil O'Connor, Grace Lo Source: University of Hong Kong, 9 pages. Date of publication on the site: 22 Sep, 2011. Prod. #: HKU960-PDF-ENG

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